Return & Refund Policy

We want you to feel confident when shopping at ModeBuy. If you are not satisfied with an eligible purchase, you may request a return in accordance with the policy below.

Return Period

Return requests must generally be submitted within 30 days of receiving your order.

Items returned after the applicable return period may not be accepted.

Return Conditions

To be eligible for a return, items should generally:

• Be unworn and unused

• Be in their original condition

• Have the original tags attached, where applicable

• Include the original packaging when reasonably possible

• Not show signs of washing, damage, stains, perfume, or other use

Certain products may not be eligible for return due to their nature or for hygiene reasons.

How to Request a Return

Please contact us at service@modebuy.com before sending any item back.

Include:

• Your order number

• The item(s) you would like to return

• The reason for the return

• Photos, if the item arrived damaged, defective, or incorrect

Our customer service team will review your request.

Please do not send a return package to an address without receiving return instructions from us first.

If your return request is approved, we will provide the appropriate return address and instructions by email.

Return Shipping Costs

ModeBuy does not generally provide free return shipping.

Unless an item is confirmed to have arrived damaged, defective, or incorrect, the customer is responsible for the return shipping cost.

We recommend using a trackable shipping service when returning an item, as ModeBuy cannot be responsible for returns that are lost during transit.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at service@modebuy.com as soon as possible.

Please provide your order number and clear photos of the item and its packaging where applicable. We will review the issue and, where appropriate, provide a replacement, refund, or other suitable solution.

Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Final Sale and Non-Returnable Items

Some products or orders may be excluded from returns where stated on the product page or where applicable under our policies.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Contact Us

For questions regarding returns or refunds:

Email: service@modebuy.com