Privacy Policy

ModeBuy respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how Hong Kong Mode Boutique International Co., Limited, operating under the brand name ModeBuy, collects, uses, stores, and shares information when you visit or make a purchase through modebuy.com.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

ModeBuy is an online women's fashion store operated by:

Website: modebuy.com
Email: service@modebuy.com

For the purposes of this Privacy Policy, “ModeBuy,” “we,” “us,” and “our” refer to Hong Kong Mode Boutique International Co., Limited.

2. Information We Collect

We may collect information that you provide directly to us when you use our website or place an order.

Depending on how you interact with our website, this information may include:

Contact and Account Information

Name
Email address
Telephone number, where provided
Account login information, where applicable

Order Information

When you place an order, we may collect information necessary to process and fulfill your purchase, including:

Billing address
Shipping address
Order details
Products purchased
Order value
Transaction and payment-related information

We do not generally store complete payment card numbers on our own systems. Payment information may be processed by third-party payment providers according to their own privacy policies and security practices.

Communications

If you contact us by email or through another customer service channel, we may retain information contained in your communication, including your email address, order number, and information necessary to respond to your request.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Approximate interaction and usage information
Date and time of website visits

This information may be collected through cookies, analytics technologies, or similar tools.

3. How We Use Your Information

We may use personal information for purposes including:

Processing and fulfilling orders
Processing payments
Shipping products
Providing order confirmations and updates
Responding to customer service inquiries
Managing returns and refunds
Maintaining customer accounts, where applicable
Improving our website, products, and services
Understanding how customers use our website
Detecting and preventing fraud, abuse, and unauthorized activity
Maintaining website security
Providing relevant marketing communications where permitted
Complying with applicable legal and regulatory requirements

We only use information for purposes that are reasonably related to operating our business and providing our services.

4. Cookies and Similar Technologies

ModeBuy may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

Keep the website functioning properly
Remember certain preferences
Maintain shopping cart functionality
Understand website traffic and usage
Improve website performance
Measure advertising and marketing effectiveness

Some cookies may be provided by third-party service providers.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functions, including shopping cart or checkout functionality.

5. Shopify and Service Providers

Our online store is operated using Shopify or services provided through Shopify.

Shopify and other service providers may process information necessary to operate the website, process orders, provide payment and checkout functionality, maintain security, and provide other technical services.

Third-party service providers may only receive information reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

6. Payments

When you make a purchase, payment information may be processed through third-party payment providers.

Depending on the payment method available at checkout, these providers may collect and process payment information according to their own privacy policies and terms.

ModeBuy does not generally store complete payment card details on its own systems.

7. Shipping and Order Fulfillment

To fulfill your order, we may share relevant information with shipping companies, logistics providers, fulfillment partners, or other service providers involved in delivering your purchase.

Information shared may include your name, shipping address, contact information, order details, and other information reasonably necessary to complete delivery.

8. Marketing and Advertising

Where permitted by applicable law, we may use certain information to communicate with customers about products, promotions, new collections, or other ModeBuy services.

We may also use third-party advertising and analytics services to understand website activity and measure the effectiveness of our marketing.

You may opt out of promotional emails by using the unsubscribe instructions included in those communications or by contacting us at service@modebuy.com.

Please note that opting out of marketing communications does not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, or customer service communications.

9. Google and Other Analytics Services

We may use analytics and advertising technologies provided by third parties, such as Google, to understand website usage, measure advertising performance, and improve our services.

These services may collect information about your interactions with our website through cookies or similar technologies.

The information collected and processed by these providers is subject to their respective privacy policies and terms.

10. When We Share Information

We may share personal information with third parties when reasonably necessary to operate our business, including:

Shopify and website technology providers
Payment processors
Shipping and logistics providers
Fulfillment partners
Customer service providers
Analytics and advertising providers
Fraud prevention and security providers
Professional advisers
Government authorities or law enforcement where required by law

We do not sell your personal information as a standalone commercial product.

11. International Data Transfers

Because ModeBuy operates an international online store, your information may be processed or stored in countries other than the country in which you live.

When information is transferred internationally, we take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data protection requirements.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The specific retention period may vary depending on the type of information and the reason it was collected.

13. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request information about how your personal information is processed

Some rights may be subject to legal or regulatory limitations.

To exercise an applicable privacy right, please contact us at:

service@modebuy.com

We may need to verify your identity before processing certain requests.

15. Children's Privacy

Our website is intended for general consumers and is not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

When changes are made, we will update the “Last Updated” date at the beginning of this policy.

We encourage you to review this page periodically for the latest information.

18. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us: service@modebuy.com