Contact Us

We’re here to help.

If you have a question about an order, product, size, shipping, returns, or anything else related to shopping at ModeBuy, please contact our customer service team.

Customer Service

Email: service@modebuy.com

Trade name: ModeBuy

Address: Room 1101B, 11/F, Li Po Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

Phone number: +85292906273

Business Operator: Hong Kong Mode Boutique International Co., Limited

Work Day: Monday - Friday 09:00 - 17:00 PT (Pacific Time)

For order-related questions, please include your order number in your message so we can assist you more efficiently.

How We Can Help

You can contact us regarding:

• Product information and sizing

• Order status and order updates

• Shipping questions

• Returns and refunds

• Damaged or incorrect items

• Other questions about your ModeBuy purchase

We aim to review and respond to customer inquiries as soon as possible.

When contacting us about an existing order, please provide the email address used to place the order and your order number whenever possible.

Thank you for choosing ModeBuy.