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Frequently Asked Questions
About Order
We have made every effort to ensure that items are delivered to our customers as quickly as possible. You will receive your order within 8-12 business days from the date it was placed. Does not include weekends or holidays.
Delivery Time:
Receiving Time = Processing Time + Shipping Time
You will receive your order within 8-12 business days from the date it was placed. Does not include weekends or holidays.
Processing Time:
It usually takes 1-2 business days to process your order. This does not include weekends or holidays.
Shipping Time:
Standard Shipping: 7-10 Business Days.
* Shipping time is estimated and starts from the shipping date, rather than the order date, and may take longer than expected due to invalid address, customs clearance procedures or other causes.
* Please email us within 5 weeks after shipping if the package does not arrive on time, our representative will reply you within 24 hours.
* Taxes + Duties: We do not control any country-specific tariffs or duties imposed on your order by your respective government. The buyer or recipient of the shipment is responsible for all such taxes and duties.
Shipping Charges:
STANDARD SHIPPING 4.99€
FREE STANDARD SHIPPINGfor orders over 65€
It depends on where you are. Orders processed here will take 7-10 business days to arrive. Overseas deliveries can take anywhere from 8-15 days. Delivery details will be provided in your confirmation email.
We are not in control of any country specific tariffs or duties imposed on your order by your respective government. The purchaser or recipient of the cargo is responsible for all such taxes and duties.
Cancel Order
1: We offer full refund if the order is cancelled.
2: We will not accept order cancellation request if the orders have been shipped.
3: You should contact us at: service@modebuy.com immediately once you decide to cancel the order.
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